Terms and conditions

Booking

All open guided tours, tickets and rentals, except for private tours or events, can be booked directly via our website. Bookings are binding and we recommend purchasing all tickets online.

Online booking

Please note that the booking company Bilberry charges an additional fee for its booking services based on a certain percentage of the total amount of the trip ("guest fee").

Private tours and events

Requests of private tours and events can be made via e-mail to: post@Glacier.museum.no. Requests will be answered as soon as possible.

Cancellation

Cancellation by email within 48 hours of completion is free of charge. From 48 to 24 hours before execution, we charge a fee of 50% of the purchase price. Rebooking is possible up to 48 hours before completion

The customer will receive a full refund in the event of cancellation by the organizer due to weather conditions or other unforeseen circumstances. Contact us by phone or email to cancel or inquire about cancellation. In the event of a no-show, the full price will be charged.

All deadlines for booked tours and events apply in the event of illness/cancellation and are identical to the conditions for deregistration/cancellation of tours and events. We strongly recommend that you have your own travel insurance in order.

Norwegian Glacier Museum reserves the right to cancel guided tours and events due to difficult weather conditions or other unfavorable conditions. The entire amount paid will then be refunded.

Contact us on post@bre.museum.no or phone +47 57 69 32 88 about any cancellation.

Age limit

The minimum age limit on our guided tours and events must be fully respected.

Attendance/time

If the customer does not show up at the time advertised in the program or at the correct meeting place, the customer is not entitled to a refund of the fee paid.

Safety conditions

Norwegian Glacier Museum conducts its guided tours, rentals and events in a safe and responsible manner with well-qualified and experienced guides, and with the equipment required for the activities. However, mountain sports – such as mountaineering, glacier hiking and ice climbing –, hiking in the terrain or cycling involve a certain risk of accidents and injuries.

Upon payment, participants accept a declaration of liability. The participant is thus made aware of and accepts that the trip/activity involves a certain risk.

If the participant does not show up or cancels the tour or activity, the tour fee will not be refunded.

Our guides and employees have the right to exclude/expell a participant from a booked tour or rental if the person concerned does not meet the physical requirements of the tour, without any financial compensation being required.

In case of loss of equipment provided, the participant must replace it themselves. Price example: Ice axe NOK 600, crampons NOK 800, climbing harness NOK 700, helmet NOK 600, lock/key NOK 100, carabiner NOK 100. The undersigned is familiar with the terms and conditions for participating in this trip/activity, participates at his own risk and waives all claims for compensation against Norwegian Glacier Museum and/or against the guide or employee on the relevant tour/activity in the event of an accident or injury (personal or material damage).

Changes

As far as possible, Norwegian Glacier Museum will strive to carry out the specific, booked tours in accordance with the scheduled program. Nevertheless, if it becomes imperative, Norwegian Glacier Museum reserves the right to make changes to the tour program. Such changes will not affect the agreed price.

Participant's responsibility

The participant must assess for himself/herself whether he/she meets the requirements of the tour program or activity. The participant is also obliged to bring the equipment mentioned in the sent program and to follow the instructions given by the guide. If this does not happen, the participant may be excluded from the event without compensation being claimed. Participation in the tours or activities is at his/her own risk. This means that Norwegian Glacier Museum is not responsible for any injuries/accidents that may occur to the participant in connection with our events.

Force Majeure

In the event of events beyond Norwegian Glacier Museum 's control, such as fire, natural disaster, etc. Norwegian Glacier Museum has the right to terminate the agreement without liability for compensation.

Norwegian Glacier Museum recommends taking out travel insurance to cover the costs if you have to cancel your trip/course due to injury/illness.