Terms and conditions

Booking

All open guided tours and tickets, except for private tours or events, can be booked directly via our website. Bookings are binding and we recommend purchasing all tickets online.

Online booking

Please note that the booking company Bilberry charges an additional fee for its booking services based on a certain percentage of the total amount of the trip ("guest fee").

Private tours and events

Requests of private tours and events can be made via e-mail to: post@Glacier.museum.no. Requests will be answered as soon as possible.

Cancellation

Cancellation by email within 48 hours of completion is free of charge. From 48 to 24 hours before execution, we charge a fee of 50% of the purchase price. Rebooking is possible up to 48 hours before completion

The customer will receive a full refund in the event of cancellation by the organizer due to weather conditions or other unforeseen circumstances. Contact us by phone or email to cancel or inquire about cancellation. In the event of a no-show, the full price will be charged.

All deadlines for booked tours and events apply in the event of illness/cancellation and are identical to the conditions for deregistration/cancellation of tours and events. We strongly recommend that you have your own travel insurance in order.

Norwegian Glacier Museum reserves the right to cancel guided tours and events due to difficult weather conditions or other unfavorable conditions. The entire amount paid will then be refunded.

Contact us on post@bre.museum.no or phone +47 57 69 32 88 about any cancellation.

Age limit

The minimum age limit on our guided tours and events must be fully respected.

Attendance/time

If the customer does not show up at the time advertised in the program or at the correct meeting place, the customer is not entitled to a refund of the fee paid.

Safety conditions

Norwegian Glacier Museum conduct their guided tours and events in a safe and responsible manner with well-qualified and experienced guides, and with the equipment the tours require. Nevertheless, mountain sports - such as hiking, glacier hiking and ice climbing - involve a certain risk of accidents and injuries.

Upon payment, participants accept a declaration of liability. The participant is thus made aware of and accepts that the trip/activity involves a certain risk.

If the participant does not show up or cancels the tour, the tour fee will not be refunded.

Our guides have the right to exclude/remove a participant from a booked tour if the participant does not meet the physical requirements of the tour without any financial compensation.

In the event of loss of equipment provided, the participant must replace it. Price ex: Ice axe NOK. 600.- The undersigned is aware of the conditions for participating in this tour/activity, participates at his/her own risk and waives all claims for compensation against Norwegian Glacier Museum and/or against the guide on the tour/activity in question in the event of accidents or injuries (personal or material damage).

Changes

As far as possible, Norwegian Glacier Museum will strive to carry out the specific, booked tours in accordance with the scheduled program. Nevertheless, if it becomes imperative, Norwegian Glacier Museum reserves the right to make changes to the tour program. Such changes will not affect the agreed price.

Participant's responsibility

The participant must personally assess whether he/she meets the requirements of the tour program. The participant is also obliged to bring the equipment mentioned in the program and to follow the instructions given by the guide. If this does not happen, the participant may be excluded from the event without compensation. Participation in the tours is at your own risk. This means that Norwegian Glacier Museum is not responsible for any damage/accidents that may occur to the participant in connection with our events.

Force Majeure

In the event of events beyond Norwegian Glacier Museum 's control, such as fire, natural disaster, etc. Norwegian Glacier Museum has the right to terminate the agreement without liability for compensation.

Norwegian Glacier Museum recommends taking out travel insurance to cover the costs if you have to cancel your trip/course due to injury/illness.